Click the question below to reveal the answer. If you still have questions after reviewing this page, please reach out to your Customer Success Manager or email support@wearegameplan.com.
These errors can include:
"Bad Credentials": ensure you are using the correct username and password - to reset your password, select "Forgot Your Password" on the login page and follow the instructions (check spam for the email with the token). If that does not work, contact your CSM or support@wearegameplan.com to reset your password.
"User Disabled": your account has been deactivated - contact your CSM or support@wearegameplan.com
If you are having issues with Single Sign On, please take a screenshot of the error message or your Game Plan homepage and send it to support@wearegameplan.com.
In Game Plan: course completion data updates in real time on the Assignment Details page using the "Export Report" function or on the Standard Analytics page
In Tableau: all data is updated every 12 hours between 7-8 a.m. ET and 7-8 p.m. ET each day
Contact your CSM and provide the user's first and last name and email address.
Please visit the "Managing Users" section on the Administrator page for detailed instructions: https://csm-resource-page.webflow.io/user-roles/ao-admin-staff
